Shipping & Returns Policy
Shipping Policy
We currently ship to any address in the United States and Canada.
🇺🇸 USA
FREE Shipping if you spend $35 or more.
Standard Shipping (4-7 business days): $5.99
Depending on your location, delivery may take between 4-7 business days from when the order is processed. If you place the order after 12pm, it will be processed on the next business day.
🇨🇦 CANADA
FREE Shipping when you spend over $100.
Standard Shipping (7-30 business days): $25
Depending on your location, delivery may take between 7-30 business days from when the order is processed. If you place the order after 12pm, it will be processed on the next business day.
Orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis. DDU (delivery duty unpaid) means that you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
UPS & FedEx suspended DDU/COD payments in Canada
Due to COVID-19, UPS and FedEx cannot take physical payments in Canada. If your order gets held at customs, you will need to check the tracking information of your order to see if you need to be creating accounts on the carriers's websites to pay for the DDU online and release your parcel for delivery (instead of being able to pay cash at delivery).
Cancellations
Unfortunately, because of the high volume of orders we receive, it is currently impossible for us to cancel an order after it is placed. If you wish cancel/amend an order please contact us via live chat as soon as possible.
Free Returns
Sometimes things don't work out - that's ok. If you wish to return your products for any reason just let us know - just start a chat with our team and follow the prompts. Alternatively, please contact us at hello@curlsmith.com with your Order Number. We will provide you with a FREE return label and confirm the exact next steps.
If for any reason you are not satisfied with your purchase, you may return the order for a full refund within 30 days of receipt of the products*.
If an item is damaged during transit, please send us an email at hello@curlsmith.com along with photos of the items and packaging, and we will arrange a replacement or refund.
At this moment, we can only accept returns within the United States. We are unable to process returns for orders that are not directly purchased on curlsmith.com.
If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance at your expense.
* Exclusions: Please note that items bought with Black Friday/Cyber Week offers and Full Line bundles are non-refundable. We are unable to process returns for orders that are not directly purchased from this website.
Exchanges
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it.
Missing Shipments
Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.
If our tracking system indicates your items have been delivered safely we unfortunately can not offer refunds or exchanges. If you have protected your order with Route Parcel Protection you will be able to claim against this insurance
Late or Missing Refunds
If you haven’t received a refund yet, please do double-check your bank account or credit card company. There is often some processing time before a refund is posted by your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.